ShopVortex LLC is deeply committed to protecting the privacy and security of your personal data. While our operations are based in the United States, we recognize and adhere to the fundamental principles of the General Data Protection Regulation (GDPR) for all individuals who interact with our services, especially those who may reside in or access our website from the European Union (EU). This statement outlines our commitment and practices regarding data protection.

1. Who We Are (Data Controller) 

ShopVortex LLC, located at 1502 Cumberland Ave, Knoxville, TN 37916, United States, is the data controller responsible for processing your personal data collected through our website, https://shopvortex.shop/.

2. Personal Data We Collect 

When you visit https://shopvortex.shop/, make a purchase, or communicate with us, we may collect various types of personal data, including:

  • Contact Information: Your name, email address, shipping address, billing address, and phone number.
  • Payment Information: Details necessary for processing payments. Please note that we do not store full credit card details; these are securely processed by our trusted third-party payment providers like Stripe and PayPal.
  • Transaction Information: Details about your purchases and order history.
  • Technical Data: Your IP address, browser type, operating system, and website usage data collected via cookies and similar technologies for website functionality and analytics.

3. Why We Collect Your Data (Purposes of Processing) 

We collect and process your personal data for the following primary purposes:

  • To process and fulfill your orders for apparel & accessories from ShopVortex LLC.
  • To manage your account, provide customer service, and respond to your inquiries (e.g., via support@shopvortex.shop or +1 (980) 428-4713).
  • To enhance and improve your shopping experience on our website.
  • For internal record-keeping, administrative purposes, and to analyze website usage to optimize our services.
  • To comply with our legal obligations.

4. Our Legal Basis for Processing 

We rely on the following legal bases under GDPR for processing your personal data:

  • Contractual Necessity: Processing your data is necessary to fulfill the contract we have with you (e.g., to process your order and deliver your products).
  • Legitimate Interests: We process data where it is necessary for our legitimate interests as a business, provided these do not override your fundamental rights and freedoms. This includes improving our services, preventing fraud, and ensuring the security of our website.
  • Consent: Where required, we will obtain your explicit consent for specific processing activities, such as sending marketing communications. You have the right to withdraw your consent at any time.

5. Your Data Protection Rights (GDPR Rights) 

If you are an individual located in the EU, or if you believe GDPR applies to the processing of your data, you have specific rights concerning your personal data:

  • Right to Access: You have the right to request confirmation as to whether or not personal data concerning you is being processed, and, where that is the case, access to the personal data.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
  • Right to Erasure ("Right to be Forgotten"): You can ask us to delete your personal data under certain circumstances (e.g., if the data is no longer necessary for the purpose for which it was collected).
  • Right to Restriction of Processing: You can request that we limit the way we use your data in specific situations.
  • Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller.
  • Right to Object: You have the right to object to our processing of your personal data under certain conditions, including for direct marketing purposes.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within the timeframe required by law.

6. Data Security 

ShopVortex LLC implements robust technical and organizational measures to protect your personal data from unauthorized access, accidental loss, disclosure, alteration, or destruction. Our website, https://shopvortex.shop/, utilizes SSL encryption for secure communication, and all payments are processed through highly secure, compliant third-party platforms like Stripe and PayPal.

7. Data Retention 

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. When your data is no longer needed, it will be securely deleted or anonymized.

8. Sharing Your Data 

We do not sell your personal data to third parties. We may share your data with trusted third-party service providers who assist us in operating our business and providing services to you. These include:

  • Payment Processors: Stripe and PayPal, to securely process your transactions.
  • Shipping Providers: To deliver your orders.
  • E-commerce Platform: WooCommerce, which powers our online store.
  • Analytics Providers: To understand website usage and improve our services. All third parties are contractually bound to protect your data, comply with applicable data protection laws, and use your data only for the specific services they provide to us.

9. International Data Transfers 

As ShopVortex LLC is based in the United States, your personal data will be processed and stored within the United States. We ensure that any international transfers of personal data are conducted in compliance with applicable data protection laws, safeguarding your privacy rights.

10. Contact Us 

If you have any questions about this GDPR Compliance Statement, our data processing practices, or wish to exercise your data protection rights, please do not hesitate to contact us: