Shipping Policy
At ShopVortex LLC, we’re committed to delivering your apparel and accessories quickly and efficiently. We want you to enjoy your new items as soon as possible, and this policy outlines everything you need to know about how we ship your orders.
Order Processing Time
All orders are processed and prepared for shipment within 1-2 business days (Monday-Friday, excluding holidays) from our facility at 1502 Cumberland Ave, Knoxville, TN 37916, United States. Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Regions
We currently ship exclusively within the United States. We do not offer international shipping at this time.
Shipping Costs
We are pleased to offer Free Shipping on all orders, with no minimum purchase required. The price you see is the price you pay for your items, without any additional shipping fees.
Estimated Delivery Times
Once your order has been processed, the estimated transit time for delivery is 5-8 business days. Therefore, you can expect your order to arrive within 6-10 business days from the time you place your order, combining our 1-2 business day processing time with the 5-8 business day shipping time.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email that includes a tracking number. You can use this number to monitor the progress of your package directly on the carrier’s website.
Undeliverable Packages
In the event that a package is returned to us as undeliverable due to an incorrect address provided by the customer, failure to pick up from a local post office, or refusal of delivery, we will contact you to arrange redelivery. Additional shipping fees may apply for re-shipment.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us immediately at support@shopvortex.shop or +1 (980) 428-4713. We will work with the shipping carrier to resolve the issue as quickly as possible and ensure you receive your order or a suitable replacement/refund.
Contact Information
If you have any questions regarding our Shipping Policy or need assistance with your order, please do not hesitate to contact our customer service team:
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