Welcome to ShopVortex LLC! This Privacy Policy explains how ShopVortex LLC ("we," "us," or "our") collects, uses, protects, and discloses your personal information when you visit, use, or make a purchase from our website, https://shopvortex.shop/ (the "Site"). We are committed to protecting your privacy and handling your personal information with care and transparency.

1. Information We Collect

We collect information to provide and improve our services to you. The types of information we collect include:

  • Personal Information You Provide: When you make a purchase or attempt to make a purchase through the Site, create an account, or contact customer support, we collect certain personal information from you. This may include:
    • Your name
    • Billing address
    • Shipping address
    • Email address
    • Phone number
    • Payment information (such as credit/debit card numbers processed securely by third-party payment processors like Stripe and PayPal; we do not store full credit card details on our servers).
  • Information Collected Automatically: When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."
    • Cookies: These are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
    • Log Files: These track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    • Web Beacons, Tags, and Pixels: These are electronic files used to record information about how you browse the Site.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Fulfill Orders: Process and ship your orders, communicate with you about your purchase, and provide customer support related to your order (e.g., name, address, payment information, email).
  • Improve Our Site: Analyze how our customers browse and interact with the Site to improve its functionality, content, and user experience (e.g., Device Information).
  • Communicate with You: Respond to your inquiries, send you order confirmations, shipping updates, and other transactional messages.
  • Marketing (with your consent): If you opt-in, we may send you emails about new products, special offers, and other updates. You can unsubscribe from these communications at any time.
  • Fraud Prevention: Screen our orders for potential risk or fraud (e.g., IP address, billing address).
  • Comply with Legal Obligations: Meet legal requirements, enforce our terms and conditions, and protect our rights.

3. How We Share Your Information

We value your privacy and do not sell, rent, or trade your personal information to third parties. We only share your personal information with trusted third parties who assist us in operating our website, conducting our business, or serving our users, provided that those parties agree to keep this information confidential.

  • Service Providers: We share your information with third-party service providers to help us operate our business and the Site. These include:
    • Payment Processors: Such as Stripe and PayPal, to securely process your payments. We do not store your full payment card details.
    • Shipping Carriers: To deliver your orders.
    • Analytics Providers: Such as Google Analytics, to understand how our customers use the Site. You can learn more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
    • E-commerce Platform: Our store is hosted on WooCommerce, which provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WooCommerce’s data storage, databases, and the general WooCommerce application.
  • Legal Compliance: We may disclose your information when required to do so by law, in response to a subpoena or court order, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.

4. Your Rights and Choices

You have certain rights regarding your personal information:

  • Access and Correction: You have the right to request access to the personal information we hold about you and to request that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact information below.
  • Opt-Out of Marketing: You can opt out of receiving marketing emails from us at any time by following the unsubscribe link in those emails or by contacting us directly. Please note that we may still send you non-promotional communications, such as order confirmations or service-related notifications.
  • Cookie Preferences: Most web browsers are set to accept cookies by default. You can usually modify your browser setting to decline cookies if you prefer. However, if you choose to disable cookies, some features of the Site may not function properly.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We use a secure server and encryption to protect sensitive information transmitted online. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Data Retention

We will retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

7. Third-Party Links

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, your personal information, or our practices, please contact us:

ShopVortex LLC 

Website: https://shopvortex.shop/ 

Email: support@shopvortex.shop 

Phone: +1 (980) 428-4713 

Address: 1502 Cumberland Ave, Knoxville, TN 37916, United States